{"id":"evt_9e0827424524","title":"Blueprint For Scaling AI Support","date":"2026-01-22","timezone":"America/New_York","start_time":"18:00","time_of_day":"evening","venue":null,"location":{"basis":"unresolved","likely_area":null,"likely_area_granularity":null,"evidence":null},"description":"​​AI is transforming customer experience at an unprecedented pace. The AI Agent Blueprint reveals how leaders across customer service, CX, and AI transformation are deploying AI fast, scaling confidently, and achieving measurable business impact. Join fellow customer leaders in New York City on January 22nd for an evening of networking, useful takeaways, drinks and bites. We’re bringing together industry leaders who are shaping the future of customer experience with generative AI and cutting-edge strategies.","access":{"free":true,"application_required":null},"audience_roles":["operators"],"audience_orientation":"nontechnical","company_stage":null,"interaction":["networking"],"topics":["ai"],"modality":"in_person","meal_context":"none","series":null,"mentions":[{"text":"New York City","kind":"place","subtype":null,"role":"mentioned"},{"text":"The Blueprint for Scaling AI Support","kind":"program","subtype":null,"role":"mentioned"}],"sources":[{"id":"garysguide","class":"newsletter","publisher":"GarysGuide","first_observed_at":"2025-12-22T13:02:51.0000000Z","last_observed_at":"2026-01-19T13:12:39.0000000Z"},{"id":"nextnyc","class":"newsletter","publisher":"nextNYC","first_observed_at":"2026-01-12T12:44:48.0000000Z","last_observed_at":"2026-01-20T12:44:39.0000000Z"}],"discovery":{"first_party":[],"newsletter":["garysguide","nextnyc"],"provider":null},"basis":{"audience_roles":{"operators":"inferred"},"topics":{"ai":"observed"},"audience_orientation":"inferred","company_stage":null,"interaction":"observed","modality":"default"},"canonical_url":null,"first_seen":"2025-12-22T13:02:51.0000000Z","last_seen":"2026-01-20T12:44:39.0000000Z","observation_count":6}